Our care and support plans are your care and support plans, developed between our care managers and yourself (or your relatives). They are designed around your specific needs and what you expect to achieve with our help.
Our care and support plans are about enabling people to live as independently as possible and promoting dignity and respect for all. All aspects of the assistance we give must be approved by you.
Care staff constantly train to achieve higher standards. Presently we have a high level of staff at / achieving Health and Social Care level 3 diploma. All our care staff receive extensive induction and foundation training in the following subjects:
Understanding Health, Safety and Risk
Basic Food Hygiene
Moving and Handling
Your Carer will always:
Arrive at the pre-arranged time on each and every visit;
Provide care and support within the contracted hours as stated in your care plan pack;
Carry various equipment to assist with Health and Safety in your home;
Assist with prompting you to take your medication when authorised by his/her manager;
Inform his or her manager if small gifts have been offered from you;
Hold keys to your property only when authorised by yourself and his/her manager; and,
Act with confidentiality and in a way to maintain your dignity at all times.
Your Care Plan is developed following the Initial Needs Assessment completed by one of our managers and all information held is completely confidential. Care Plans basically explain routine tasks to be undertaken by carers, at the specific times agreed.
Information will be left at your address for both you and your carer, and this includes a Service User Guide, a copy of your Care Plan including associated Risk Assessments, our contact numbers, complaints procedure and other useful information.
The risk assessments are completed to identify any risks that may occur during a visit, to either the carer or the client. Risk assessments are designed to protect people against known dangers not to stop clients doing what they want to do.
Regular reviews of care and support we provide start from day one and will continue throughout your time with My Homecare. We expect to complete a formal face to face review every 3 month as well as making regular telephone quality checks. Our quality assurance policy ensures that you and your loved ones are happy and that we’re doing everything we can to support you.
A copy of our Review Policy detailing how and when we will review your care is available from the office.
If you are not fully satisfied with your carer, we encourage you to inform us through our quality assurance program and complaints policy. Our quality assurance policy ensures that you and your loved ones are happy and that we’re doing everything we can to support you.
If you ever feel you need someone to speak on your behalf, either to ourselves or others providing your care and support, then you can use an advocate. Advocates are people who are independent and could help you to express your views, opinions and wishes, and to obtain impartial advice.
Our mission is to meet the needs of people of any age, who either through illness or injury, have difficulty maintaining their independence and quality of life whilst continuing to live in their own homes.
Most people prefer to remain in the privacy and comfort of their own home, but with a level of support of assistance from a carer to help them maintain their independence.
“The staff at My Homecare really take the time to get to know me. The carers offer a very professional, friendly and personal service, putting you at ease straight away.”
Following your initial contact our regional care manager will make an appointment to visit your home if you wish, within 72 hours, to address any questions or concerns you may have.
This is a FREE, NO OBLIGATION process designed to assess your or your loved ones needs.
As an experienced qualified manager they will discuss how a Care Support Plan with My Homecare may help. This normally takes around 2 hours. You will receive all the information you need helping you to make an informed choice about your preferred interventions and care services.
Contact us now and let us start by helping YOU.